We worked with a medium sized public sector bank with several offices. We delivered a coaching intervention in a particular section of the bank where employees were facing issues with efficiency, productivity, prioritization and time management.

Situation

The client is an educational institution offering a range of undergraduate and graduate degrees for students from compromised economic and social backgrounds. Through the acquisition of smaller tutorials across the state, the client had expanded and marked their presence in the state. Despite making improvements in infrastructure and culture by improving operational processes, driving financial governance, and improving hiring and onboarding approaches, the client continued to experience growing pains. While struggles, like obtaining capital to support growth, attracting the right talent, and managing an evolving organization, are common for rapidly growing businesses, the client teamed with us to face them head-on.

Action

The overall goal was to use data to gain insights into cultural alignment and to inform next steps toward becoming a more strategic and efficiently run organization. We administered an organizational culture assessment designed to invoke honest conversations about the cultural dynamics and the strength of alignment amongst senior leaders. An initial project team meeting served to establish expectations among those involved in the project, define executive sponsorship, define the project plan to integrate with other activities underway, and to determine the appropriate audience for the assessment and debrief conversations.

Outcome

Despite their rapid growth across higher education, the client continued to cater to students from less privileged backgrounds and acknowledged its roots as a service entity. This, and the fact that recent changes had been especially substantial for leadership inspired the decision to focus the organizational culture assessment on leadership within the client organization before potentially engaging more members of the organization in the project.